Privacy policy

Last updated: November 11, 2026

This policy explains what information TrncDate collects, why, who can see it and the choices you have. It applies to the TrncDate website and mobile apps.

1. Who this policy covers

Everyone who uses TrncDate: members, real-estate agents and visitors. TrncDate is only for adults aged 18 and over. We do not knowingly collect information from anyone under 18, and we delete such accounts when we find them.

2. Information you give us

• Account details: your name, email address, password (stored encrypted), date of birth and gender
• Profile details: photos, video intro, bio, prompts, interests, university, location and anything else you choose to add
• Your lifestyle answers, budget and preferred areas if you use the Roommate Finder
• Content you create: messages, reels, stories, comments, group messages, roommate posts, listings, event posts, gifts, interests, favourites and reports
• Verification: the selfie you send to get verified
• Payment information: what you bought, how much and when. Card details are entered on the payment provider's page — we never see or store your full card number
• Anything you send us through Contact us, including screenshots

3. Information collected automatically

• When you were last active and which profiles you viewed (members can see who viewed them, unless you browse in incognito)
• Device and log information such as IP address, browser or phone type and app version, used to keep accounts secure
• A push notification token, if you allow notifications in the app
• Cookies that keep you signed in, remember your settings and, if you choose "Trust this device", let you skip the login code on that device

4. How we use your information

• To run your account and show your profile, reels, stories and posts to other members
• To suggest people and rooms, calculate compatibility and match % and build your weekly Top picks
• To deliver messages, notifications and emails you'd expect, such as login codes and important account updates
• To process payments and give you what you bought
• To keep the community safe: verifying members, reviewing reports, checking new content, spotting scam patterns and protecting accounts
• To answer your questions and improve TrncDate

5. Who can see your information

• Other members see your public profile and the content you post. They never see your email address, password, wallet balance or verification selfie
• If you lock your profile, members only see it after you approve their request
• Our team and moderators can see accounts and content when reviewing posts, reports, verifications, payments and support requests
• Payment providers receive what they need to take your payment, and email and push-notification services deliver our messages
• We may share information if the law requires it, or to protect someone's safety — including reporting suspected prostitution or human trafficking to the police
• We do not sell your personal information

6. How long we keep information

We keep your information while your account is open. Stories disappear after a day, and reels may be deleted automatically after the time shown when you post them. When you delete your account, your profile is removed. We may keep limited records — such as payment records, or information connected to serious misconduct — for as long as the law requires or to protect other members.

7. Your choices

• Edit or remove profile details at any time
• Choose who can contact you, lock your profile, or browse in incognito
• Turn on the email login code in Security
• Block or report anyone
• Turn off push notifications in your phone settings
• Delete your account at any time from your settings
• Ask us for a copy of your information, or to correct or delete it, through Contact us

8. Security

We use encrypted connections (HTTPS), encrypted passwords, login codes and restricted access for our team. No system is perfectly secure, so please use a strong password and never share it or your login codes.

9. Payments and purchases

Purchases in the TrncDate app: when you buy TrncDate Premium or Boost in our iPhone or Android app, the payment is handled by Apple (App Store) or Google (Google Play). TrncDate never sees or stores your card details.

To connect your purchase to your TrncDate account, we use RevenueCat (RevenueCat, Inc.), a service that manages in-app purchases on our behalf. RevenueCat receives your TrncDate account number and the details of each purchase: the product, price, currency, date and renewal status. It does not receive your name, photos, messages or profile.

We keep a record of your purchases so that your Premium works on the website and in the app, to handle refunds, and because we are required to keep financial records.

Subscriptions renew automatically until you cancel them. You can manage or cancel them at any time in your App Store or Google Play account settings. Deleting your TrncDate account does not cancel a subscription bought through Apple or Google, so please cancel it there too.

Payments on trncdate.com: payments on our website are handled by our payment providers (such as Paystack or Flutterwave), who process your card or bank details securely. TrncDate receives only a confirmation of the payment and the amount. Money you add to your TrncDate wallet is recorded in your account history.

10. Adverts on TrncDate

If you buy an advert on TrncDate, we store the advert's name, image, link and targeting choices, the payment taken from your wallet, and the number of times it was shown and clicked.

Adverts can be targeted only by the country and gender on members' profiles. Advertisers never receive the name, photos, messages or contact details of any member who sees or clicks their advert.

11. Changes to this policy

We may update this policy. When we make important changes, we will tell you on the website or in the app. The date at the top shows when it last changed.

Contact

Questions about this policy can be sent to us via our contact page.